Frequently asked questions

When you sign up for a Noogul account, you can create projects for Publication, save your preferred shipping and billing information, and choose the types of notifications you are most interested in receiving. 

To create a Noogul account:

1. Click the Create A Free Account Button on the home Page, or the Login Icon n in the upper right corner of the page and click Create New

2. Enter your Username  and Password, a valid email address (Noogul Takes this very Important. Your earnings can only be assessed with your email Address), Your Phone Number.

3. Confirm your password to make sure you entered in correctly.

4. Click Create to Register your account.

5. You will be required to Login Using your Username and Password

6. Upon confirming your Username and Password, you will be signed in and able to access Noogul Features.

Personal information is stored in our secure database. We will not share it with third parties except under limited and necessary circumstances. Read Noogul Terms of Agreement  

a)      Your Account Information. You must register for an online account (an "Account") in order to access some elements of the Website, such as your account details and recurring statements. The information you supply to Noogul during registration will be true, accurate, current, and full, you hereby represent and warrant. Additionally, during the Term of this Agreement, you hereby represent and warrant that you will take all necessary steps to keep the information associated with your Account, including your email address, correct and current.

b)      Password. You will have login information, including a username and password, if you are a registered user of the Services. Your Account is private to you, and you may not give anyone else access to it or disclose your Account information with them unless that person has your express permission to do so. You should be careful to protect the privacy of your username, password, and any device you use to access the Website because you are accountable for any activity that occurs under your Account. You promise to immediately alert us of any unauthorized use of your login credentials. You hereby undertake to promptly alert Noogul by email at support@nooguls.com  if you have any cause to suspect that the security of your Account information has been compromised or that a third party not authorized by you has accessed your Account. Any damages incurred by Noogul Digital Services and others (including other users) as a result of an unauthorized use of your Account that occurs before you inform Noogul that your Account has been hacked will be entirely your responsibility.

c)      Disclosure of Information. You acknowledge, agree, and consent that Noogul may access, preserve, and disclose your Account information and the Author Content if required to do so by law or in the good faith belief that such access, preservation, or disclosure is necessary or appropriate to (i) comply with legal process; (ii) enforce this Agreement; (iii) respond to a claim that any of the Author Content infringes on the rights of third parties; (iv) satisfy your requests for customer service.

Your email address is unique and is easy for you to remember. It is also a required field while registering for an account on Noogul and will only be used to keep your publishing projects secure and to send you order confirmation when you make purchases, Request for Assistance and Make Payments to Noogul, your email also speeds check out. 

When you create a password, pick something that is easy for you to remember, but difficult for others to guess. A mix of upper- and lower-case letters and numbers is considered a good password.

• Your password must be at least 6 characters and cannot contain any spaces. We suggest you use a combination of letters and numbers.

• You can use some special characters (such as & # or _ ). You may not use < or >.

• Passwords are case sensitive; for example, "SIGNINID," "SigninID," and "signinid" are not the same.

• Cancelling your account is a permanent, irreversible action. If you published downloadable content that has been purchased, that content will be removed from the Noogul Bookstore and will no longer be available for purchase; however, a copy will remain on our servers so that previous buyers can continue to download it from their Noogul account. Please, review our Privacy Policy for more information about how Noogul collects and uses your Data.

• Please Note: If you have published projects in your Noogul account, your projects will be retired. If your books are sold through Nogul's Global Distribution network, we will notify retail sites to discontinue sales of your books.

• Noogul  reserves the right to continue supplying ebooks you made available for download to purchasers who bought them prior to the cancellation of your account.

• To cancel your account at this time, log in your account and Contact our Customer Care Representative by sending an email with your username, the email address connected to your Account, and the book title(s) in question. Our staff will start trying to remove the requested Book title as soon as you submit your request, but please be aware that it might take 4-6 weeks or more for the titles to disappear from retail locations all over the world. The rights and licenses granted under this Agreement will continue to be applicable to such title up until we are able to remove it.

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• a)  E-Books and Online Distribution

•   i.       Wholesale rate: We will pay you the following for books released online through our network of third-party distribution partner licensees (which includes Apple Books, Amazon, and other partners):

• a.       For all users: We shall pay to you the "Wholesale License Fee" (defined below), which shall be equal to sixty percent (60%) of the net wholesale price we actually receive from such Licensees for the sale or other licensed uses of your Books, less any Sales Tax (as defined below) and comparable taxes, surcharges, or other out-of-pocket costs we may incur in connection with such transaction.

• ii.       Bookshop Sales: If authors want to activate their free eCommerce website, the Bookshop page, we will send you the following:

• a.   The "Retail License Fees" for e-books are Sixty-five percent (65%) of the retail price actually paid by a customer for the sale or other licensed use of the books through the bookshop, minus any applicable sales taxes (as defined below) and other taxes, surcharges, or other out-of-pocket expenses we might have to pay in connection with the transaction.

• b.  A Retail License Fee equal to Fifty-five percent (55%) of the retail price actually paid by a customer for narrated audiobooks produced in accordance with Section 5(n), net of any Sales Taxes (as defined below) and comparable taxes, surcharges, or other out-of-pocket expenses we may incur in connection with such transaction.

• iii.      The "Digital License Fee" will hereafter refer to both the Wholesale and Retail License Fees as a whole. The calculation described in this Section 6(a) does not include Digital License Fees owed to Noogul by any person or entity with whom Noogul has entered into a contract but not received or collected (e.g., as a result of chargebacks, contract breaches, failure to pay, etc.).

• iv.      In accordance with this Agreement, payments of the Digital License Fee, or portions thereof, may be regarded as royalties and subject to tax withholding of up to thirty percent (30%) of payment amounts owing to you. Noogul could be compelled to notify the Internal Revenue Service of such payments. In order to prevent Noogul from deducting any sums owed to any applicable tax authority, you must make sure that Noogul possesses valid, current tax identification numbers and tax withholding certificates.

For More information, refer to our Author Terms of Agreement

• For Books sold through our Print-on-Demand Services, we will (i) collect the sales proceeds, including any payments made by outside distributors, (ii) subtract all costs and pass through amounts associated with such sales, including all printing, binding, manufacturing, packaging, shipping, selling and distribution fees, and Sales Taxes, and (iii) pay you the per-unit sales amount that was quoted at the time of signup. The precise sum you get will vary on a number of elements, including the exchange rates for foreign currencies, the manufacturing expenses involved with producing your Books, and changes in third party distribution and other fees.

vi.      Noogul shall have the right to deduct all or a portion of any sums due to you under this agreement, including any amounts due under Section 3 above, from any amounts that would otherwise be due to you.

vii.      Noogul shall reduce the amount owing from the money owed to you under this agreement if Noogul overpays any remittance to you, such as when fraudulent or illegal purchases are charged back to Noogul after payments have been made. You agree to send a payment back to Noogul Digital Services within 20 days of receiving notice to rectify the overpayment if the amount due is greater than your accumulated funds.

viii.      Noogul reserves the right to stop posting money to your Account and prevent you from withdrawing money in any other way if it receives notice of any claim, demand, action, suit, or other legal proceeding alleging facts that are inconsistent with your warranties and representations, or if Noogul has reason to suspect fraud in relation to your Account based on its reasonable business judgment. In addition to its other remedies, Noogul Digital Services may, to the extent that any fraudulent activities are found to be the result of your or your affiliates' actions or omissions, deduct any costs incurred (including legal fees and costs) in connection therewith from any money otherwise due to you under this agreement. You acknowledge that certain Noogul licensees may also have rules regarding fraud and potentially fraudulent activity, and you agree that these policies will bind you under the terms of this agreement.

ix.      Noogul shall have the right, in its sole discretion, and in addition to any other remedies available, to deduct from your Ac the costs of associated legal fees in the event that it receives a claim of infringement of a third party's intellectual property rights, failure to comply with any third-party license requirement, or other breach of any of your warranties under this agreement.

x.      Noogul and its Licensees reserve the right, to the maximum extent authorized by law, to choose the appropriate selling price and other costs associated with the Books.

xi.      Every accounting data will be accessible and updated every day in the members-only secure portion of the Noogul website.  When the sums credited to you reach the Threshold Amount, we shall pay you (via wire or electronic transfer). Even if you have not reached the Threshold Amount, we may choose, in our sole discretion, to pay you at other times we consider appropriate. All rights granted and all duties assumed by you in this Agreement will be fully and adequately covered by the payments paid under this Agreement.

xii.      We'll keep books and records that detail sales and other authorized usage of your books. You may hire a Certified Public Accountant ("CPA") to examine those Books and records as described in this Section 8(a) and 8(b) only, but not more than once a year, at your expense. However, you may not do so if the CPA or his/her firm has already started looking into our Books and records for someone else, unless the examination has already been completed and any relevant audit issues have been resolved. Such Certified Public Accountant shall only act pursuant to an acceptable confidentiality agreement, which shall prohibit the release, disclosure, or publication of any information resulting from such audit or examination to any person, firm, or corporation other than to you or to a judicial or administrative body in connection with any action relating to this Agreement. Only to confirm the veracity of the information submitted to you, your CPA may conduct those examinations. These examinations will all follow GAAP standards and practices.

• Only once, and only within one (1) year of the date we sent you the statement in question, may your CPA conduct such an examination. Only during our regular business hours and at the location where we maintain the books and records that need to be reviewed may your CPA conduct such an examination. If you want to conduct an examination, you must let us know at least thirty (30) days before the day you want to start the procedure.

• By giving you notification no later than five (5) days before to the examination's scheduled start date, we reserve the right to postpone the examination's start date. In this case, the examination's window of opportunity will be extended for the duration of the delay. We may compel you to discontinue your test at any time with seven days' notice to you if it hasn't been finished within one (1) month of the time you started it. After that seven-day notice period has passed, we are not obligated to allow you to continue the examination.

• Any additional documents that do not clearly document sales or other authorized uses of the Digital Books will not be subject to examination by your CPA. (i) You must provide us with particular notice of any objections you have to a statement within one (1) year of the date we are obliged to submit it to you, together with your justifications. At the conclusion of such one (1) year term, each Statement shall become conclusively binding upon you and you shall have no further right to dispute thereto.

• If you do not file a lawsuit against us within that one (1) year window, you forfeit your right to sue us in relation to any statement or for your portion of the digital licensing fees on sales and licenses made within the time period covered by the statement.

• The scope of the proceeding will be limited to determining the amount of the Digital License Fees due to you for the accounting periods in question if you file a lawsuit in a court of competent jurisdiction regarding any controversy or claim relating to statements provided to you under this Agreement. The court will not have the authority to consider any other issues or grant any relief other than the recovery of any Digital License Fees found to be owing. Your only option for redressing any claim based on our representations will be to reclaim any such royalties.

• xiii.            Information on taxes. Noogul will make a reasonable effort to obtain the sales and other taxes due on the sale of the Author Content ("Sales Tax") and to pay such Sales Tax, as well as any other comparable taxes, including VAT (Value Added Tax), to the appropriate taxing jurisdictions on your behalf. This could include reserving money in accordance with Section 9(a)(iii). Despite the foregoing, you acknowledge and agree that you are ultimately responsible for paying any Sales Tax and other comparable taxes owed in connection with the sale or distribution of the Author Content in accordance with this Agreement. As a result, you hereby indemnify Noogul Digital Services for any Sales Tax and other comparable taxes that may be owed in addition to those amounts collected and remitted on your behalf by Noogul.

For More information, refer to our Author Terms of Agreement

There are many reasons why emails get flagged as spam in Email inbox. Most emails go to spam due to mail’s pre-defined spam filters.  To prevent Noogul Mails from going to Spam: 

1. Go to Email Service Provider and log in to your account. 

2. Type in “from:” and the email address you don’t want to go to spam in the search bar at the top of the screen. You can also just add the Noogul Domain Name for Example: support@nooguls.com 

3. Click on the filter icon on the right side of the search bar. 

4. Navigate to the “Create filter” button. 

5. Check the “Never send it to Spam” box. 

6. Do the same for the “Also apply filter to matching conversations” box. 

7. Click on the “Create Filter” button again.

That’s about it. If you just check the first box, any emails sent from Noogul Digital Services  won’t go to spam any longer. 

You must pay Noogul the fees in force at the time you request a certain service, as stated on the website, in this Agreement, or in any manner made accessible to you (the "Noogul Fees"), in exchange for the services performed under this agreement. Noogul Digital Services has the right to change the Noogul Fees at any moment and without notice. If any revised Noogul Fees are applicable to you, Noogul Digital Services will notify you at least fifteen (15) days before the revised Noogul Fees take effect. Your acceptance to the modified Noogul Fees is evidenced by your continuous use of the Services after such effective date. If the modified Noogul Fees are unacceptable to you, your only recourse is to cancel this Agreement in accordance with the terms outlined on our website.

All Services provided after the effective date of the aforementioned revisions shall be subject to the modified Noogul Fees. Any expenses incurred via the use of your Noogul account by you or any other person using your account are strictly your responsibility. You are in charge of updating the settings on your Noogul Account in order to inform the Company if your payment method has changed. Your Services might be stopped or suspended if you don't offer a legitimate payment method. Click here to view a list of Noogul's current prices and fees.

Please submit a ticket to the Customer Support team. A Form would be given for  you to fill and Resubmit Back to Noogul. 

Download Form

a)      Monitoring. The author content is not subject to Noogul's control or jurisdiction, and the company is under no duty to keep an eye on it. Noogul Digital Services may decide, in its sole discretion, to monitor, review, or otherwise access some or all of the author content; however, by doing so, Noogul disclaims all liability for any inappropriate elements of the author content and any obligation to modify or remove them. Noogul also disclaims any responsibility for monitoring, reviewing, or otherwise accessing the content or artwork of any other authors.

b)      Right of Removal. Noogul maintains the right, in its alone and unassailable discretion, to delete and not utilize or exploit any Author Content from the Website for any reason or for no reason, including if Noogul considers such content: If Noogul requests that you provide documentation of your rights in content that: (i) violates the Noogul Content Policy; (ii) is the subject of a dispute between you and another party; (iii) you cannot provide upon Noogul's request; (iv) violates or is alleged to violate the intellectual property rights, privacy rights, or other rights or protected interests of a third party; (v) is the subject of a takedown notice by a party claiming to own (vi) is the target of any fraudulent conduct, or for any other circumstance that, in Noogul's sole discretion, requires action to safeguard the commercial interests of Noogul and any of its business partners or Licensees. Any content (including but not limited to racist or sexual content, hyperlinks, SEO spam, materials from the public domain, or infringing/offensive/prohibited photos or content) may be rejected by our partners, merchants, and Licensees for any reason. Noogul will not be liable to you if your content is rejected by any partner for any reason, and Noogul will not grant a refund or credit for any services (including but not limited to conversion, formatting, cover design, and distribution) once we have formatted and delivered the content. If you are rude, abusive, or willfully mislead any Noogul employees or agents, Noogul Digital Services may also take your Author Content off the Website. In the event that any Author Content is taken down from the Website or any Licensee website or service, Noogul Digital Services shall not be liable to you in any way. Noogul is still obligated to pay you any royalties that may have accumulated prior to the removal of any Author Content even if it is removed.

If your content was  removed, the material you uploaded to Noogul was in blatant disregard of our Member Agreement. Noogul  only permits distribution of your own work or work that the owner specifically granted you permission to use. Noogul  will delete your content from the system if it is found to violate our Member Agreement. 

The removal of Author Content by Noogul from the Website or the websites or services of the Licensee will not automatically result in the termination of your account. You must email Noogul a notice of Termination in order to stop this Agreement after any Author Content has been deleted.

a.       "AUTHOR CONTENT" refers to the writings, creative works, photos, text, and other content that you have provided to us in connection with the Services. Any Author Content you provide must be yours, be under your ownership or control, or be allowed by you for all purposes and under the rights given and permitted herein.

b.      "NOOGUL WIDGET" is a piece of software that is available on the Website that you may share or embed on other websites in order to make the Author Content easier to distribute, communicate to the public through, or otherwise transmit over the Internet using those other websites.

c.       "BOOKS AND CONTENT" means any book, including print books, audio books, eBooks, and other digital and physical media of any type, that contains the author's content..

d.      "COPYRIGHT MANAGEMENT INFORMATION" refers to the electronic data that conveys information about digital books, including your name, the title of the relevant published work, and the published Noogul name.

e.       "LICENSEE" means any third party licensee that we may approve or sublicense to carry out the marketing, distribution, printing, and sale, or other use or exploitation of the Author Content in accordance with the provisions of this Agreement, such as Apple Books, Amazon, Scribd, or others.

f.        "TERRITORY" signifies the entire universe or any other more specified areas that you specify throughout the registration procedure.

Support requests are addressed in the order in which they are received. You should receive a confirmation email within minutes of submitting your support request.

To prevent support emails from being redirected into your email spam folder, add "Noogul Support" to your spam filter white-list.

Please Note: Our goal is to respond to all support requests within 2-4 business days. Due to increased growth and higher volumes of requests at certain times of the year, you may experience longer wait periods for resolution to your issue. We apologize for any inconvenience and assure you that your issue will be handled as quickly as possible with the utmost care.

If you submitted a support email to Noogul and didn't receive an auto-response acknowledging receipt of your request, your email provider is probably blocking emails from Noogul Digital Services.

There are several reasons your email provider may block Noogul emails: Noogul  emails may be marked as spam, your internet service provider (ISP) may be blocking them, or your network firewall may have noogul.com blacklisted. Please check your email settings or contact your ISP representative to find out why you are not receiving our emails.

To prevent emails from the Noogul  support team from being sent to your spam folder, add "Noogul Support" to your spam filter whitelist.

In order for your submission and our exercise of the rights granted under this Agreement to not infringe or violate the rights of any third party, any Author Content you submit must be either owned or controlled by you, or you must have sufficient rights therein to grant the rights granted under this Agreement with respect to such Author Content. For the purposes of using the Author Content and any associated metadata in accordance with the terms of this Agreement, you or a licensee (acting on your behalf) shall acquire and pay for any and all approvals or licenses necessary in the Territory (or any portion thereof). Without limiting the generality of the foregoing, specifically, you or a licensee acting on your behalf will be accountable for and shall pay (i) any royalties and other sums owed to authors, writers, co-authors, artists, copyright owners and co-owners, publishers, and any other publishing royalty participants from sales, distribution, or other uses or exploitation of the Books, (ii) all payments that may be necessary under any collective bargaining agreements that are applicable to you.

For any reason, including if Noogul thinks the content is hate speech, offensive, exploitative, abusive, pornographic, defamatory, inflammatory, false, fraudulent, illegal, or glorifies or promotes illegal acts, or is otherwise objectionable, Noogul reserves the right to refuse or remove any order. This decision will be made in its sole and absolute discretion.

Despite the aforementioned, Noogul supports the client's right to produce material in the manner in which it is meant to be consumed. As a result, as long as the material does not contravene the material Policy in the preceding sentence, we shall produce, market, distribute, and/or promote content that contains profanity or explicit language.

Information on how to file a copyright or other intellectual property infringement suit.

a)      Noogul Digital Services respects and takes very seriously the preservation of all other people's intellectual property as well as copyrights, and we urge that our users do the same. On the Site or through the Noogul Service, infringement will not be permitted.

b)      Noogul's intellectual property policy is to (1) remove content that it reasonably believes, after receiving notice from a third party whose intellectual property is being infringed upon through the Site, is doing so; and (2) remove any Products or Submissions posted to the Site by "repeat infringers." Any user who has posted Products or Submissions to the Service and for whom Noogul has received more than two takedown notices compliant with regard to such Products or Submissions is considered a "repeat infringer" by Noogul. However, Noogul retains the right to suspend or cancel any user's account after receiving a single report of alleged infringement or at its sole discretion.

c)      Steps to Follow When Reporting Alleged Infringement. Send an immediate "Notification of Claimed Infringement" with the following details to the Designated Agent listed below if you think any Productions or Submissions made available on or through the Site or the Noogul Service have been used or exploited in a way that violates an intellectual property right you own or control. Your message must mostly contain the following:

           i.         The written or electronic signature of a representative duly appointed by the owner of the work(s) purportedly infringed upon;

         ii.         A list of sample works, or, if numerous works are covered by a single notification, identification of the infringing works or materials;

    iii.         Specific identification of the allegedly unlawful or subject to unlawful activities content that needs to be deleted or access to which needs to be restricted, along with information that is reasonably sufficient to allow Noogul to find the material;

    iv.         Information that is at least adequate to allow Noogul to contact you, such as your address, phone number, and, if available, an email address;

         v.         A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

    vi.         A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. To ensure that you are fulfilling your duties to submit a legitimate notice of claimed infringement, you should speak with your own attorney.

  vii.         Designated Agent Contact Information. Notices of claimed infringement can be communicated:

                                               Via E-mail : support@nooguls.com 

d)      Retaliatory Notification. If Noogul Digital Services notifies you that content you posted to the Site or through the Noogul Service has been the target of a Notification of Claim Infringement, you have the option to send Noogul what is known as a "Counter Notification." A Counter Notification must be in writing, delivered to Noogul's Designated Agent through one of the channels listed on our website, and contain essentially the following details in order to be effective:

i.            A physical or electronic signature of the subscriber;

ii.            Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

iii.            A statement under penalty of perjury stating that the subscriber has a good faith belief that the material was removed or disabled as a result of error or mis-identification of the material to be removed or disabled;

iv.            The subscriber's name, address, and phone number, along with a declaration that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the address is outside of the United States, for any judicial district in which Noogul may be found, and that the subscriber will accept service of process from the individual who provided notification under Section 11(c) of this TOS above or an agent. When sending a Counter Notification, a party should confirm its duties under the Copyright Act by speaking with an attorney or referring to 17 U.S.C. 512.

v.            Counter notifications or false notifications of alleged infringement. According to the Copyright Act, anybody who intentionally makes a false statement in violation of [Section 512 of the Copyright Act (17 U.S.C. 512)] is subject to prosecution. (1) That content or action violates the law, (2) that the removal or deactivation of the material or activity was due to an error or misidentification, shall be responsible for any costs and attorneys' fees incurred by the alleged infringer, by any copyright owner or licensee, or by a service provider who is harmed by the misrepresentation, as a result of [Noogul] relying on the misrepresentation in removing or deactivating access to the material or activity that was claimed to be infringing,

a)      The website, the services, and any third-party software, applications, content, or services made available in conjunction with or through the website are all provided "as is," "as available," and "with all faults" without any express or implied guarantees or warranties, including, but not limited to, those relating to correctness, accuracy, or dependability.

b)      Noogul and its affiliates, partners, licensors, and suppliers hereby disclaim all express, implied, and statutory warranties of any kind with respect to the services, the website, and this agreement, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This disclaimer is made to the fullest extent permitted by applicable law. Noogul does not provide any warranties in relation to the website or any advice you might acquire from them, whether verbally or in writing.  

c)      Noogul Digital Services and its subsidiaries, joint ventures, licensees, and suppliers do not guarantee that the website will operate continuously or without interruptions or that it will be free of bugs, viruses, or other harmful components. They also do not guarantee that any of the aforementioned issues will be fixed. You acknowledge and agree that your use of, access to, and/or acquisition of any information, materials, or data through the website or any connected websites or applications, and your offering of the author content through the services, are at your own risk and discretion, and that you will be solely responsible for any resulting loss of data or damage to your property (including your computer system, phone, or any other device or peripheral used in connection with the website).